This Privacy Policy describes what information Court Community Service (“CCS,” “we,” “us,” or “our”) collects through our website, www.ccservice.org, how we use it, who we share it with, and how we protect it. By using our website, you agree to the practices described here. We’ll update this page if our practices change, and we’ll note the date of any updates at the top.

 

1. Information We Collect

We collect information in the following ways:

 

Contact Form. Our website includes a general contact form where visitors may submit their first name, last name, email address, and a message. This form is for general inquiries only. Please do not submit individual case information, client records, or referral details through this form.

Agency Worksite Application. Organizations interested in partnering with CCS can submit an application through our website. This form collects the agency name, address, phone number, email, contact person names and titles, and information about the agency’s activities and volunteer needs.

SMS Opt-In. If you choose to opt in to SMS communications from CCS, we collect your phone number and record your consent.

Donations. Our website includes a “Donate” button that redirects you to an external PayPal page to complete your transaction. CCS does not collect or store your payment or financial information. Any information you provide to PayPal is governed by PayPal’s Privacy Policy.

Website Analytics. Our website is built on Wix, which automatically collects certain technical data about visitors, including browser type, device information, and how visitors navigate the site. This helps us understand how our site is being used. For more information on how Wix handles data, see Wix’s Privacy Policy.

 

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries submitted through our contact form

• Review and process agency worksite applications

• Send SMS messages related to program communications and customer care (if you have opted in)

• Understand how visitors use our website so we can improve it

• Fulfill our legal and programmatic obligations

 

3. SMS Communications

By opting into SMS communications from Court Community Service, you agree to receive text messages from us. These messages may include program updates, scheduling information, and customer care communications. Message frequency varies. Message and data rates may apply.

 

To get help: Reply HELP to any message.

To opt out: Reply STOP to any message at any time.

 

Important: SMS consent and phone numbers collected for the purpose of SMS communications are not shared with third parties or affiliates for marketing purposes.

 

4. How We Share Your Information

CCS does not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

 

Service Providers. We work with third-party platforms (such as Wix for website hosting) that may process data on our behalf. These providers are required to handle information responsibly and only for the purposes we direct.

Legal and Compliance Requirements. We may disclose information when required by law, court order, subpoena, or governmental authority, or when we believe in good faith that disclosure is necessary to protect the safety of any person or comply with a legal obligation.

Program Operations. CCS may share limited information with courts to the extent required by law, court order, or our contractual obligations. All such sharing is governed by confidentiality agreements with our court partners.

 

5. How We Protect Your Information

We have implemented administrative and technical safeguards to protect the information we collect. These measures are scaled to the sensitivity of the information involved. That said, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose your information. No internet or electronic transmission is completely secure, despite best efforts.

 

6. Third-Party Websites

Our website may contain links to external sites, including our PayPal donation page. This Privacy Policy applies only to www.ccservice.org. We are not responsible for the privacy practices of any third-party websites and encourage you to review their policies before providing any personal information.

 

7. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

 

8. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

 

Court Community Service

820 W. Superior Ave., Suite 310 Cleveland, OH 44113

Phone: (216) 771-2222

Email: info@ccservice.org

Website: www.ccservice.org

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